Customer Satisfaction Policy: Returns, Refunds & Exchanges

Thank you for shopping at Jofallt. By placing an order with us, you agree to the following terms, which apply exclusively to deliveries within the United States.

1. Returns

• Eligibility Period: You have 30 days from the delivery date to initiate a return.

• Condition Requirements: Items must be returned unused and in pristine condition, including all original tags and packaging, along with proof of purchase.

2. Initiating a Return

• Return Label: Our shipments do not include a prepaid return label.

• Process: To start your return, please email us at support@jofallt.com with your order number, full name, a copy or screenshot of your receipt, and a brief explanation of your reason for returning the item. If possible, attach images or a short video showing any damage or defect.

3. Refunds

• Review & Notification: After receiving and inspecting your return, we will notify you via email regarding the outcome.

• Processing Time: If approved, the refund will be credited back to your original payment method within 14 days. Please allow an extra 3-5 business days for your bank or credit card issuer to finalize the credit.

4. Exchanges

• When Applicable: We offer exchanges solely for items that are defective, damaged, or do not match your order (including issues like size discrepancies).

• Procedure: To request an exchange, contact us at support@jofallt.com with the details mentioned above. For defective products, we will cover the cost of return shipping.

5. Order Cancellations

• Cancellation Window: You may cancel your order within 12 hours of placing it for a full refund.

• After Production Begins: Once production has started, cancellations may no longer be possible.

• Important Reminder: Please ensure your shipping address is complete and correct (including street name and house number), as any issues arising from an incorrect address will be the customer’s responsibility.

6. Contact Information

• Mailing Address: 2142 High Hill Rd, Pulaski, PA 16143, United States

• Email: support@jofallt.com

• Business Hours: Monday through Saturday, 8:00 AM to 7:00 PM (EST)

If you have any questions or need further assistance, please contact us at support@jofallt.com. We appreciate your business and are dedicated to ensuring your satisfaction with every order.